How to Delegate Tasks at Your Pet Business
By delegating tasks to other employees, pet business owners can spend more time growing their businesses.
Steel tycoon Andrew Carnegie once said, “No person will make a great business who wants to do it all himself or get all the credit.”
However, so many business owners try to do it all themselves. While it’s great to be able to wear many different hats, you shouldn’t have to do everything. In fact, if you try, you’ll find it extremely hard to grow your business.
When I opened my first pet grooming shop six years ago, I had so many ideas that I couldn’t even keep up with them. There were so many little details I had to keep track of—how was I ever going to grow? I quickly realized that I would need help in order to succeed, because running a business is not a one-person job.
One of the best ways to keep a business on track is by learning to delegate tasks to others. Of course, I understand that it can be difficult to decide what to delegate, how to delegate and whom to delegate certain tasks to. As the owner, you have a specific vision for your company and goals that you want to accomplish. You’ve created this business from scratch, and you will do everything you can to foster its growth and see that it is successful.
However, if you hire the right people, you’ll be able to delegate out tasks that won’t need any micromanaging. You can trust that both your core values and mission are being met without having to interfere all the time.
Delegation in a pet business is a wonderfully freeing thing and it allows you, the leader of the business, to spend time on the big ideas. While you should want to know what’s going on in all aspects of your business, you don’t necessarily have to be involved all the time.
If you’re running a pet business, there are so many opportunities for you to delegate tasks to your employees. For instance, dog groomers should be able to focus on what they do best—giving pets exceptional shampoos and haircuts. So, tasks such as inventory tracking and appointment scheduling should be delegated out to another employee. This way, your groomers can groom more dogs, which, ultimately, leads to more income for your business.
Give your groomers permission to implement new styles and give them the tools they need to succeed. Listen to your employees that interact with clients on a day-to-day basis. What are they hearing from the clients? What can be improved? What tasks can you delegate to these folks so they can really help your business grow?
One thing to keep in mind as you’re delegating tasks is to approach it with respect. Always be kind to your employees. It’s crucial to not make anyone feel as if the work they do is beneath you by any means. Each and every job in an organization has an important meaning. Learning to delegate should never, ever mean belittling another employee or colleague. Additionally, delegation doesn’t always need to be an internal process; you can delegate certain tasks to outside vendors, contract workers and freelancers.
No matter how you decide to delegate, or to whom you delegate, always make sure your intentions are clear. Have processes in place so that everyone knows what is expected of them in their specific role. If you need to delegate out more work, make sure the person you’re giving the work to can take on the extra workload, or perhaps you might need to consider hiring someone else for the task you need done.
Remember, you might not be the only one in your organization who needs to delegate tasks. Pay attention to your employees and have regular check-ins. Is anyone feeling overwhelmed? Do you need to figure out how your employees can perhaps delegate some of their work to others in the organization? Learning to delegate is an ongoing process as your business continues to grow. You’ll find new things that need to be taken care of, and you’ll have to decide what you want to focus on and what you can hand off to others.
Liz Illg is the owner of Puff & Fluff Grooming and Pet Sitting, which has five locations in the Phoenix area. Not only has Illg turned her passion for animals into a thriving business, she is an expert when it comes to creating an environment of growth for your business as well. In fact, as an operational strategist, Illg specializes in working with small business owners and entrepreneurs. She can assist with everything from streamlining systems to creating manageable training and operational manuals. When she’s not busy connecting with the community and appearing on local media outlets to share her business knowledge, you can find Illg practicing yoga, hiking, and spending time with her husband and their five fur babies. Illg received her bachelor’s in business from Arizona State University and her master’s in education from Northern Arizona University.