When retailers continually research the foods they carry and learn more about pet nutrition, it’s a win for their customers and the ever-evolving pet industry as a whole.

Pet Pangaea in Los Alamos, N.M., has big plans, including offering dedicated space for local rescue groups, a large saltwater aquarium to provide educational opportunities to kids and even a customer service robot.

Amazon has entered the dog food arena with private label offerings, but whether savvy pet owners will embrace them is still debatable.

Learning everything you can about pet food recalls will make you more informed about what you are and aren’t putting on your shelves, and consumers will turn to you as a trusted resource.

Since purchasing their pet shop on Valentine’s Day 30 years ago, the Janczaks have worked steadily at building their business, which, at its heart, focuses on helping rescued pets find new homes.

Five ways that pet specialty retailers can highlight their travel product assortments and become the destination of choice for their on-the-go customers.

Empower your employees to take ownership of customer complaints and resolve situations on their own.

With popcorn, coffee, fire hats, music, photo ops and more—plus loads of nutritional products for pets—Firehouse Pet Shop is the place to be for shoppers in Wenatchee, Wash.

The services side of the U.S. pet industry is rife with flux.

As it nears the half-century mark, Tropic Waters Pet Center retains its edge by selling a wide range of hard goods and concentrating on offering quality fish, small mammals, reptiles and birds.