Dogtopia Canada Gains New President, CEO
Kim Hamm, who has served as Dogtopia’s vice president of U.S. operations since 2015, is now the president and CEO of Dogtopia Canada. She’ll oversee the dog day care, boarding and spa franchise across Canada.
During her tenure at Dogtopia’s global headquarters, the brand grew from 28 locations to 104, and produced an “impressive” annual comp growth metric which in some years exceeded 30 percent, said company officials.
Hamm led the implementation of all strategic cross-functional initiatives, including building scalable systems, developing on-boarding and training programs, driving the IT infrastructure and operations for the brand, launching business intelligence tools and reporting metrics, franchisee support as well as increasing overall systemwide unit economics while championing the company’s values-based culture, officials added.
“It is an honor to serve as the president and CEO of Dogtopia Canada and help steward this phenomenal company as it continues to expand throughout Canada,” said Hamm, a native Canadian. “For the past few years, we have seen the valuable impact dog day care has in enhancing the joy of pet parenthood. I am looking forward to delivering Dogtopia’s brand promise of safe socialization, education and exercise to more of our Canadian customers–both the pup and the pet parent.”
Hamm attended university in Victoria, British Columbia, where she was inspired to pursue a career in business after hearing Peter H. Thomas speak at a values-based leadership summit, officials said. She later landed a job at his private equity firm, Thomas Franchise Solutions in Phoenix. From there, she helped conduct due diligence on more than 300 franchise opportunities before signing Dogtopia as the company’s first portfolio brand, officials added.
“As the demand for trusted Dogtopia locations continues to increase across Canada, the time is right for Kim Hamm to lead Dogtopia’s strategic efforts in Canada,” said Thomas, chairman of Dogtopia, which is headquartered in Phoenix. “She is a visionary leader, with an entrepreneurial spirit and remarkable track record, who embraces the values that Dogtopia lives by. She understands business, operations and the unique Canadian sensibility. I am thrilled she accepted the appointment and look forward to her–and Dogtopia Canada’s–success.”
The specialty dog day care, boarding and spa franchise recently opened its 13th Canadian location in Pickering, Ontario. Six new locations are slated to open before the end of 2019.