P.L.A.Y. Takes Measures to Help Customers During COVID-19 Pandemic
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P.L.A.Y. (Pet Lifestyle and You) is taking action to help its customers and community during the coronavirus (COVID-19) pandemic, officials reported in mid-March. This includes providing retail partners with net terms, keeping its employees supported in different work environments and increasing giving back efforts.
“Watching COVID-19 unfold and being located in heart of San Francisco, our team seamlessly transitioned to a work-from-home set up that represented little to no disruption to our operations,” said Will Chen, CEO and co-founder of P.L.A.Y. “During this unprecedented time, a lot is still unknown. However, we want to assure everyone that we’re still here and committed to lending support where needed in any little way we can such as keeping your stores well stocked to meet customer demands or providing your loving pets with a comfortable and safe space to rest their heads, while we work together on this road to recovery.”
Specifically, P.L.A.Y. will be extending Net 30 terms in the short term to any customer who places an order on Handshake, its online ordering platform. To take advantage of the offer, customers must input “N30 terms” during checkout, officials noted. Orders on terms will be capped at $500 unless already prequalified.
“P.L.A.Y. also recognizes the importance of cashflow not just for independent retailers, but for vendors as well,” officials said in a press release. “While P.L.A.Y. is fortunate to have a vertically integrated supply chain, which has allowed it to resume shipments with minimal disruption, the team understands that not all businesses have this same model. P.L.A.Y. prepaid select vendors who have been directly impacted by the city’s shelter-in-place order to aid them with their cash flow needs as they wait to resume work.”
Company officials also said that they will be ramping up its donations to assist long-term partner, Petfinder Foundation, with its animal relief efforts.