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Pet Tech Co. and Google Offer Pet Owners Direct Link to Veterinarians


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Vet24seven, a Mountain View, Calif.-based pet health technology company, has launched MyPetDoc on Google Assistant. MyPetDoc, the voice of pet health, enables pet owners to have veterinarian-backed conversations regarding their pets’ health, behavior and wellness, 24/7, right in their own homes. MyPetDoc launched on Amazon Alexa in July 2018, and its expansion to Google Assistant-enabled devices includes Google Home smart speakers, smart TVs and more than 124 million Android cell phones in the U.S. today.

Once MyPetDoc has answered the pet owners’ questions, they can then choose to immediately speak with a licensed veterinarian for more guidance and advice.

“Every month, 3 million people spend time searching the internet for answers to pet-related concerns,” said Cal Lai, CEO and president of Vet24seven. “With pet owners increasingly choosing to search using voice, MyPetDoc provides an opportunity for them to hold two-way dialogue and get veterinarian-backed answers when they are worried about their pet’s health or behavior.”  

Utilizing more than 35,000 text conversations between hundreds of veterinarians and thousands of pet owners, MyPetDoc has built a very effective voice AI that helps pet owners address their critical pet concerns—without ever leaving their homes, said company officials.

“The uniqueness of the Google partnership is that MyPetDoc on Google Assistant is accessible on any Google Home smart speaker, smart TV or Android smartphone, allowing pet owners to get the information they need whether they are in the car, watching TV, or traveling with their pet. Having a vet on demand provides incredible peace of mind for worried pet parents,” said Cherice Roth, DVM, director of veterinary operations and programs at Vet24seven.

According to the extensive proprietary data from interactions between pet owners and veterinarians, pet owners’ most common worries include diarrhea, vomiting, itchy skin, urinary issues and eye conditions. MyPetDoc’s voice AI on Google Assistant helps answer questions about these conditions and, ultimately, allows consumers to decide if they want an immediate phone consultation with a veterinarian for additional information and advice, according to the company. The veterinarian will already have the necessary background information from the MyPetDoc session, so the pet owner can just continue the conversation.

Using MyPetDoc on Google Assistant or Alexa-enabled devices has no cost to the user, and, for a limited time, a voice consultation with a licensed veterinarian is free.

In the fall of 2018, MyPetDoc will expand its knowledge of pet topics and provide information on additional species, such as small mammals, fish, exotics, birds, and horses, according to Lai.

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