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PetSmart Expands Online Delivery Service


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PetSmart has expanded its collaboration with Deliv to power PetSmart.com’s same-day and scheduled delivery service in 33 markets across 23 states in which Deliv operates, leveraging PetSmart’s extensive brick-and-mortar network and omnichannel operation.

Pet owners can select time-tailored same-day and scheduled delivery service in major metro areas across the country. In addition to the metro areas that Deliv already covers, the PetSmart.com delivery service is now also available in the following 14 new markets: Austin, Texas, Charlotte, N.C., Cincinnati, Columbus, Ohio, Denver, Kansas City, Mo., Minneapolis, Orlando, Fla., Phoenix, Pittsburgh, Sacramento, Calif., San Antonio, San Diego and Tampa, Fla. The same-day and scheduled delivery service is now available to PetSmart.com shoppers in 33 metro areas covering a total of more than 1,400 cities.

“As the trusted partner to pet parents and pets in every moment of their lives, we are continually looking for ways to make the shopping experience easier and more convenient for pet parents,” said Eran Cohen, chief customer experience officer at PetSmart. “We are excited to expand our collaboration with Deliv so that our shoppers can select where, when and how they want their products delivered. From same-day delivery to a scheduled timeframe two days out and with a multi-hour delivery window, Deliv’s focus and expertise in tailored home delivery service is helping us meet the needs of today’s pet parent lifestyles.”

PetSmart customers located in 33 of Deliv’s markets can shop on PetSmart.com and select scheduled delivery on the product page for anything from 50-pound bags of dog food to bulky containers of cat litter or a fun pet fashion or home décor item like a hoodie or pet bed from the ED Ellen DeGeneres collection. PetSmart.com customers can schedule specific delivery windows and know exactly when their orders will arrive with Deliv’s real-time GPS tracking feature. Delivery can be set within a few hours of purchase and up to two days later.

Deliv is immediately notified by PetSmart upon a same day or scheduled online order being placed, and then a Deliv driver picks up the items from the nearest PetSmart location turning hundreds of PetSmart stores into localized fulfillment resources from which it can offer a completely seamless, highly efficient delivery experience.

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