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PetSmart Launches Online Pharmacy Service


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PetSmart has introduced PetSmart Pharmacy, an online-only pharmacy that offers convenient ordering and autofill for hundreds of prescriptions, Over The Counter (OTC) medications and veterinary diet prescription pet food, combined with a home delivery service. PetSmart Pharmacy aims to provide easier, more affordable options for pet owners to care for their pet’s total health and wellness, according to PetSmart officials.

Spending on pets medication and online shopping has been growing. In 2015, market research firm Packaged Facts projected the pet medication market would be a more than $10 billion industry by 2018, while its 2016 National Pet Owner survey found that 46 percent of pet owners buy pet products online, up from 41 percent in 2015.

“We strive to be the trusted partner to pet parents and our online PetSmart Pharmacy is a natural extension as we look to provide the right products and services along with convenient options to meet pet parents’ needs,” said Ivy Chin, divisional senior vice president, digital.

During the online ordering process at PetSmart.com, pet owners enter information about their pet and veterinarian into the user-friendly PetSmart Pharmacy online form. From there, fully licensed and pharmacy-certified PetSmart pharmacists coordinate with the veterinarian. Once validated, prescriptions are filled and the products are shipped directly to the pet owners’ homes. An optional auto-ship feature enables automatic scheduled refills of medications or veterinary diet formula food.

The PetSmart Pharmacy user experience makes it simple for pet owners to find exactly what they need, filtering their searches by pet type, product category, brand name, price, in-store or online availability, and a product rating system with one to five stars.

In collaboration with pet owners’ veterinarians, PetSmart Pharmacy gives pet owners a wide variety of options to treat common health challenges such as allergies, anxiety, arthritis, heartworm, seizure and diabetes, as well as rare ailments. Brand name and generic prescription and OTC medications include popular pet brands such as Bravecto, Trifexis, Carprofen, Sentinel and Vetmedin. PetSmart Pharmacy will not offer pet opiates as part of its product offering.

Customers can also choose from today’s most popular vaccine options for the prevention of cough, flu and distemper.

A full range of convenient, effective collars, as well as topical and oral treatments, are available to keep pets protected from flea and ticks.

Science-based dry food, wet food and treats are available from top pet brands such as Hills, Royal Canin and ProPlan. Products can also be searched by health considerations (such as urinary, skin, digestive, weight issues, etc.), life stage, flavor, and grain-free or natural foods.

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