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PetSmart Requires All Customers to Wear Face Masks


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Image by Ri Butov from Pixabay

PetSmart is requiring customers to wear a face mask or covering over their nose and mouth in all stores to help stop the spread of COVID-19, the company said in a statement posted on its website.  

The company said the requirement applies to anyone shopping in its stores and if customers do not have a mask, they can ask an associate for one.  

Curbside pickup is available to customers that want to limit their contact with others.  

PetSmart has temporarily canceled in-store events to minimize crowds.  

The retailer has also implemented several other social distancing measures to encourage customers and associates to maintain six feet of distance between themselves and others in the store. The measures include: signage throughout the store and in-store announcements to remind associates and shoppers about the importance of social distancing; operating every other register to create additional space for customers during check-out; and having plexiglass shields at high-traffic registers. 

Most of the company’s grooming salons are open “with a small number remaining closed in accordance with local government orders or where we aren’t able to support hours of operation with appropriate coverage,” officials said.  

PetSmart is staggering salon appointment arrival times and salon staff schedules to limit the number of associates and customers within the salon at a time.  

The company has also resumed in-store adoptions with its adoption partners on a small scale and its PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers remain open as well. 

PetSmart’s president and CEO JK Symancyk recently signed a letter released by the Retail Industry Leaders Association that was sent to state governors requesting that all U.S. governors require masks in retail stores. The letter was signed by the CEOs of 21 retail companies, including Petco’s Ron Coughlin. 

“Without government leadership, a small, but meaningful, segment of customers will continue to disregard private-sector warnings, placing themselves and others in harm’s way by shopping without a mask or face covering,” the letter said. 

The letter thanked governors that have implemented mask requirements and urged those that have not to reconsider.  

“… to the public officials in those states where face coverings are not currently required in a retail setting, please issue the appropriate order or pass the necessary legislation immediately,” the letter said. “And use your platform to remind every citizen in your state to respect the front-line workers who are showing up to work every day to ensure our families are safe and secure with all they need. 

“As many have said before us, this is a time for us all to rally around a common cause. We are proud of the role retailers play in that effort but are increasingly concerned that a small minority is undermining our collective ability to defeat Covid-19, putting the lives and livelihoods of all Americans at continued risk,” the letter added. “On behalf of the millions of workers in retail, and every American family counting on us to stay open, we urge the nation’s governors to act decisively.” 


Read more on PPN’s coverage on PetSmart: 

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