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PetSmart to Host Salon and PetsHotel Open Houses Nationwide


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PetSmart will host an open house and tours of all the grooming salons and PetsHotel locations on Sunday, Sept. 23. The nationwide event will give pet owners an opportunity to meet their local pet stylists for a personalized consultation, discuss their pet's specific needs and have questions answered.

During the salon event, pet owners will learn about PetSmart’s safety standards and processes, and will be invited to tour the “back of the house” to get a behind-the-scenes look at the salon and what their pet experiences when they are in PetSmart’s care. The first 25 salon tour participants will receive a free gift bag.

Pet owners and their pets can also tour PetSmart’s PetsHotel boarding facilities for dogs and cats, where pet owners are invited to get to know their local hotel leader, while their pups enjoy free, dog-friendly ice cream.

The tours are part of PetSmart’s plan to improve its grooming services after customers in several states filed complaints about the retailer’s grooming practices. Multiple reports have cited animals being hurt—or worse—at PetSmart facilities.  

In addition to the open houses and tours, PetSmart has appointed an independent Review Board and will install digital video cameras in PetSmart salon locations.

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