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PetSmart.com, Deliv Bring Same-day, Scheduled Delivery to 17 U.S. Metro Areas


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Deliv, a same-day delivery company, and PetSmart have partnered to power PetSmart.com’s same-day and scheduled delivery service in 17 U.S. markets in which Deliv operates, leveraging PetSmart’s bricks-and-mortar network.

The new PetSmart.com delivery service is available now in Los Angeles, Orange County, San Francisco, San Jose, Las Vegas, Atlanta, Miami, Seattle and Chicago. By mid November, the new delivery service will be available in eight additional metro areas, servicing nearly 2,500 ZIP codes.

By mid-November, PetSmart customers located in 17 of Deliv’s markets can shop on PetSmart.com and select scheduled delivery on the product page for anything from 50-pound bags of dog food to bulky containers of cat litter or a to hoodies, collars or leashes, as well as seasonal holiday items. PetSmart.com customers can schedule specific delivery windows and know exactly when their orders will arrive with Deliv’s real-time GPS tracking feature. Delivery can be set within a few hours of purchase and up to two days later.

“As the trusted partner to pet parents and pets in every moment of their lives, we are continually looking for ways to make the shopping experience easier and more convenient for our customers,” said Eran Cohen, chief customer experience officer for PetSmart. “With Deliv’s scheduled delivery capability, our customers can select where, when and how they want their products delivered. From same-day delivery to a scheduled timeframe two days out and with a multi-hour delivery window, Deliv’s focus and expertise in tailored delivery service is evident in its flexibility to accommodate our customers’ personal schedules.”

“From [PetSmart’s] recent accomplishment of 7 million pets adopted out of its stores since 1994 to using Deliv to improve the customer experience and streamline online order fulfillment, this is a company that not only has a clear vision, but knows how to execute on that vision at every level,” said Deliv founder and CEO Daphne Carmeli. “As a pet parent and loyal PetSmart shopper myself, and on behalf of Deliv’s employees, investors and partners, I can say our entire team is inspired by PetSmart’s commitment to its customers, pets, and to us.  PetSmart’s decision to choose Deliv as a local delivery partner demonstrates significant validation of our model. We look forward to growing together.”

Service in Dallas, Houston, Philadelphia, Boston, New York, Yonkers, Northern New Jersey and Washington, D.C., is expected mid-November.

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