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Wag N’ Wash Introduces New Customer Loyalty Program


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Wag N’ Wash Natural Food & Bakery recently introduced an improved loyalty program that better prioritizes the items and services that are most important to each individual guest, according to company officials. 

The VIP Loyalty Program recognizes guests for repeat visits based on the total transaction amount. When guests spend $300 dollars they earn a $10 voucher for their next purchase. In addition, guests receive the 11th bag of pet food for free after purchasing 10 of the same family and size. Loyal customers will also receive special offers throughout the year.

The program, which is designed and hosted through Insight out of Chaos, a Miami-based database marketing company, allows for Wag N’ Wash to better record and follow the trends of their customers, officials said. By collecting the data and analyzing it, Wag N’ Wash guests will receive deals, vouchers and coupons that better relate to their companion’s needs.

“We wanted to create a program that first and foremost said ‘thank you’ to our guests,” said Robert Flanagan, president of Wag N’ Wash. “They are the ones that make us the destination for their companion’s needs, whether it’s for the self-wash, bakery items or for accessories. The information we can gather with the help of Insight Out of Chaos is instrumental in the process of providing better support for our guests and further allows us to tailor offers to the specific needs of the guest.”

There are currently 159,000 Wag N’ Wash guests signed up for the Wag Card. 

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