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West Paw Creates “Swap Stock” to Help Retailers During COVID-19 Pandemic


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West Paw has created a temporary program called “Swap Stock” to help retailers maintain continuity of inventory during the coronavirus (COVID-19) pandemic.

“A new temporary ‘Swap Stock’ program is available to help retailers who have gaps on their pegs from products that are stuck in supply chains impacted by the COVID-19,” Spencer Williams, owner and CEO of West Paw, said in a letter to retail partners. “If you need to increase purchases of additional product lines, such as our plush toys or mats or beds, we will offer you 100 percent credit on what you don’t sell and return to us when your store is able to restock products from your regular suppliers. Our goal with this new program is to ensure our retailers are profitable and continue to succeed in serving your customers with fully stocked shelves.”

West Paw manufacturers its products in Bozeman, Mont., and sources nearly all its materials in the United States. Williams said he is confident in the supply of the materials they do source offshore, mainly textiles.

“We continue to work on contingency plans for our business to ensure continuity of inventory and provide our employees and their families support as infections and economic disruptions impact our local community,” Williams said. “We intend to support our retail partners as we all go through these turbulent times. West Paw will continue to ship orders directly to our retailers within one business day to keep you in stock of best-selling items while keeping your cash investment with inventory as low as possible.”

To use the Swap Stock program, enter the code SWAPSTOCK20 with your order. If the time comes to return, according to Williams, contact customer service, who can then look up the orders with that code and credit your account when product is received back.

 

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