Learning everything you can about pet food recalls will make you more informed about what you are and aren’t putting on your shelves, and consumers will turn to you as a trusted resource.
Five ways that pet specialty retailers can highlight their travel product assortments and become the destination of choice for their on-the-go customers.
Empower your employees to take ownership of customer complaints and resolve situations on their own.
The services side of the U.S. pet industry is rife with flux.
Nicole Kallish, education manager at Andis, explains which tools are right for handling these pests.
Nothing stirs up controversy in our industry quite like the question of whether or not stores should sell pets.
E-commerce is but one facet of an even larger trend that is rapidly changing how pet owners interact with products.
Netflix reveals five shows that users and their pets enjoy watching together.
No two days are quite alike for Dr. K and her team.
Independents can offer some great nutritional advice, but it’s important to acknowledge when a pet clearly needs veterinary help.
Pet specialty retailers share best practices for boosting employee morale and inspiring longevity.
Why PetSmart, Petco, Petsense and other pet specialty chains can be expected to evolve ever further into service-oriented pet health destinations.
The record-setting natural and organics show hosted thousands of products, with some ingredients achieving more popularity than others.
Ahead of the show, PPN caught up with Brandon McMillan for insight on what inspired his book and how his experience training animals has impacted him personally.
Retailers share their best strategies for keeping customers coming back to shop.