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WellPet Websites Offline During Product Recall

Posted: Nov. 1, 2012, 12:15 p.m. EDT


UPDATE: WellPet's websites returned to service Friday, Nov. 2, 2012.

Websites operated by WellPet LLC, the Tewksbury, Mass., manufacturer of pet food brands Wellness, Holistic Select, Eagle Pack and Old Mother Hubbard, are down because of damage from Hurricane Sandy, a spokeswoman said today.

Though the company's Massachusetts employees are at work, the website servers are housed in New Jersey, which suffered billions of dollars in damage from the storm.

 WellPet Recall
Some 12-pound bags of Wellness Small Breed Adult Health dry dog food may have mold issues.

The websites may be operating again Friday, company spokeswoman Chanda Leary-Coutu said.

The company's consumer affairs team is serving pet owners and retailers by fielding phone calls at 800-225-0904 from 8 a.m. to 5 p.m. EDT and by responding to email at info@wellpet.com.

The website outage limited WellPet's ability to report a recall of Wellness Small Breed Adult Health dry dog food. WellPet went to its Facebook page Tuesday to announce that 12-pound bags with a best-by date of Aug. 18, 2013, may have high moisture levels that create the potential for mold.

Customers who bought any of the bags are being asked to return the product for a full credit.
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