Creating three separate areas to your grooming shop helps make the flow of operations more efficient and pleasanter for customers, their dogs and your employees. Distinct areas with specialized purposes creates an orderly flow of operations, while sparing your customers the chaos of barking, howling dogs that sometimes becomes part of the business.
1) Cash and Carry
The front of your store, where customers arrive to drop off their dogs, shop for supplies and pay for their services represents, by far, the most important area of your shop. Keeping this area quiet, tidy and looking its absolute best makes all the difference when trying to attract and keep valued clientele. Though it doesn’t have to be hidden from where the action takes place, a limited window or viewing area for grooming services limits visual and audio stimulation. It allows customers to focus on your products and services without distraction.
2) Comb and Cut
The area where comb outs and cuts take place should be easily visible to consumers dropping off and picking up their pets. If your clients arrive early, they’ll want to see the finishing touches your staff puts on their pet. If a first-time customer arrives for drop-off, a viewing window allows them to see how your staff interacts with the dogs you groom. It puts their mind at ease and demonstrates and open, honest business model. Keeping this area clean and quite presents special challenges. Allowing a limited number of dogs to be held in this location settles the atmosphere. Putting one employee in charge of sweeping and routine spot cleaning helps contain the mess.
3) Clean and Contain
The holding area where dogs wait to be ushered into the grooming salon usually coincides with the bathing area. By far the noisiest, messiest area of your business, this area should only offer limited access to clients who drop off and pick up their pets. Should the chaos make a bad impression on a new customer, you may loose their long-term business. The all-to-familiar wet dog smell, mingled with a stinky dog or two can be a true turn off to customers looking for a business to frequent with a valued pet.
Unless your business employs the use of an industrial air purification system, it makes sense to keep your clients out of this area. You may opt for a viewing window that still allows customers to view the action, without the unpleasant noise or smell full access would provide. <HOME>