Pet Industry News Current Issue Exclusives Classified Ads Marketplaces Industry People & Profiles Pet Industry Resource Center
7:38 PM   April 24, 2014
Your E-mail:
Click Here to Subscribe
Subscriber Services
Which type of signage do you most prefer to use inside your store?
Click Here for Complete Breed & Species Profiles
Product Finder

Blog Archives
Bookmark and Share
Pet Product News Editorial Blog:

February 26, 2013

The Importance of Having an Animal Exit Strategy

By Patrick Donston

------------------------------------------------------------------------------------


In my last blog, I talked about helping clients select the right fish for their tanks. Once that has been accomplished comes “The Animal Exit Strategy.” This is when we connect the “new keeper” to the animal. It's also a good opportunity to bond with our customers.

Buying pet fish
As part of our animal exit strategy, I have my staff cover the following questions:

•         What is the fish’s normal diet?
•         What food is available for purchase?
•         Are there any behavioral patterns the new owner should know about?
•         Is it compatible with other future fish they wish to have?
•         How should the fish be acclimated?
•         Is it easy to keep or prone to disease?
•         Is it compatible in a reef or planted aquarium?

We also emphasize that every living thing we sell needs something to help keep it alive. And guess what? We have it.

These are some examples of information our staff must review while catching and bagging the new pet and escorting the customer to the check-out counter. Our employees are taught that if they do not know the answers to these questions, they must seek advice from another staff member. Our staff members are aware that management will be checking in on them.

Having a sound animal exit strategy is advantageous to better service and sends the message that you care about the animal’s well-being as they leave your place. We should hope all pets live a wonderful life before they reach you, while they’re with us, and, most importantly, after they reach their final home.


« All Editorial Blogs

 Give us your opinion on
The Importance of Having an Animal Exit Strategy

Submit a Comment

Industry Professional Site: Comments from non-industry professionals will be removed.

Become a Fan of Pet Product News  International
Follow us on Twitter
Copyright ©  I-5 Publishing, LLC. All rights reserved.
Our Privacy Policy has changed.
PRIVACY POLICY/OUR CALIFORNIA PRIVACY RIGHTS.
Terms of Use | Guidelines for Participation
Disclaimer: The posts and threads recorded in our messageboards do not reflect the opinions of nor are endorsed by I-5 Publishing, LLC, nor any of its employees. We are not responsible for the content of these posts and threads.



Gold Standard

*Content generated by our loyal visitors, which includes comments and club postings, is free of constraints from our editors’ red pens, and therefore not governed by I-5 Publishing, LLC’s Gold Standard Quality Content, but instead allowed to follow the free form expression necessary for quick, inspired and spontaneous communication.