The store’s owners attribute hands-on ownership and great customer service for its quick success.
Centralizing operations such as product ordering and staff training is proving to be a boon for this Greater Seattle retail chain.
Tom Glessner, chief commercial officer for Orlando, Fla.-based MyFamily USA, the U.S. distributor of MyFamily products, explains why the pet identification and accessories brand is known for both quality and style.
The new services are among the winning ways the independent retailer is supporting pet owners in the Pittsburgh area.
Wash & Wags officials attribute two components as key reasons behind its thriving business.
How the multi-service business found new ways to meet dog owners’ needs in the COVID era.
The owners of The K9 Shop have made it their mission to educate consumers and provide them with the very best raw diets for their pets.
Olivier Amice, CEO of Whitebridge Pet Brands in St. Louis, gives PPN a more in-depth look at how the company’s recent acquisition fits with Whitebridge’s overall mission.
The monthly subscription box is just one of the ways the retailer has adapted to the COVID-19 pandemic.
This Colorado store aims to leave a lasting impression on everyone who comes through its doors.
Pet Product News has unveiled the winners of its 2020-2021 Retailer of the Year awards.
Odyssey Pets, Pet Product News’ 2020-2021 Retailer of the Year, is thriving thanks to its expertise, industry collaboration efforts and focus on the personal customer experience.
With its cannabidiol (CBD) products, which are available in a variety of convenient formats, Kradle strives to help dogs lead happy, stress-free lives, explains Lee Mayberry, chief quality and regulatory officer of the Minneapolis-based company.
The art of aquascaping is gathering momentum in the United States, and this San Diego retailer is taking a visionary lead.
Serving pets and their owners for decades, The Bark Market in Delavan, Wis., is known as a community resource that promotes the best nutrition for pets.
Scott Garmon, president of Temecula, Calif.-based Garmon Corp., which manufactures the NaturVet brand, explains the evolution of the pet supplement category and how his company is meeting pet owners’ needs.
Adrian Archie, owner and founder of petNmind Naturals and Self-Wash in Coconut Creek, Fla., is expanding consumers’ knowledge on healthful pet diets, and plans to franchise and help support aspiring minority entrepreneurs in the pet industry.
Jeffrey Manley and Jusak Yang Bernhard returned to their passion for pet retailing when they opened the doors to their newest venture, Wag Heaven, in Georgetown, Texas, last year.
The Filling Station Pet Supplies has kept its two stores open during the COVID pandemic—and online sales have been a boon to survival.
AK Bark occupies a distinctively Alaskan niche, proudly serving the Anchorage pet community and surrounding environs.
The St. Louis-based company owns four brands that all got their start in the independent channel—and company officials haven’t forgotten that, says president Olivier Amice.
The owner of the pet store in Cottonwood Heights, Utah, says the FDA's report has created one of the “biggest” challenges for the store.
The co-owner of the store in Albuquerque, N.M., says she had to make some significant changes to its plans for growth this year.
How the retailer built a new strategy for connecting with customers in its Charlottesville, Va., community.
A proactive approach in nearly every aspect of pet retailing has also helped the retailer in Boca Raton, Fla., expand into franchising.
In the past two years, the stores in Reno, Nev., have seen an uptick in raw frozen food sales, requiring more freezer space.
Pet Product News' 2019-2020 Stellar Staff Retailer of the Year Award winner focuses on seven core values to motivate employees, which, in turn, creates a family-like atmosphere for its loyal customers.
The retailer has been helping owners in Santa Fe, N.M., improve their pets' lives for more than 20 years.
As the third-largest art market in the country, Santa Fe, N.M.'s creative scene is vibrant, and the town embraces a fusion of artistic enchantment and independent panache.
This Canadian retailer sets herp owners up for success by offering courses, livestock and a comprehensive selection of products.
“We believe products should not be pushed through all channels but rather pulled by demand within each applicable type of avenue,” says OAO co-founder Cheryl Pederson.
Stores with an e-commerce option are doing “exponentially better” than retailers that are just taking phone orders for curbside pick-ups and delivery, reports PFX president and CEO.
Pet Product News' Concept and Innovation Retailer of the Year Award winner has found its niche with dog owners in Garner, N.C.
5 questions with Maureen Costello, president and owner
This store focuses on consultations and offering wholesome nutritional products, superior supplements and other high-quality items for pet wellness.
4 questions with Jim Bradley, CEO/chairman
Pet Product News' Industry Champion Retailer of the Year Award winner fuses a passion for animals with an enriching environment that calls to pet-loving children and adults alike.
Steve Smith, co-founder and president of Pet Releaf, reveals the vision that's driving his company and how he is helping to advance the category to the next level.
The owner of the pet supply store in Redlands, Calif.-based reveals what he's worried about short and long term in the pet industry.
6 questions with Keith Bornholtz, president
3 questions with Mark Smith, founder, owner and president
APPA's Steve King shares updates on how the organization is supporting independents, plus his take on the state of the industry.
The owner of the North Royalton, Ohio-based store goes above and beyond simple customer service to earn loyal shoppers.
3 questions with Jeffrey Bod, vice president of sales and marketing
The Massachusetts-based holistic health-focused pet store is ready to expand.
The Chicago-based company's offers six patented product lines to help fix everyday pet issues.
3 questions with Todd Shelton, president and CEO
The owner of the grooming enterprise reveals the key steps to building a business that will continue to make money even if you step away.
Through consultations and offering a well-curated selection of supplies, Tazz Latifi of Petropolis teaches owners how to nourish their pets.
Pet Product News' 2019-2020 Growth Retailer of the Year Award winner is all about a commitment to nutrition, health, education and individuality.