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Industry Profiles

From Froyo to Fundraisers: How this Pet Retailer Carved Its Niche in Austin, Texas

From Froyo to Fundraisers: How this Pet Retailer Carved Its Niche in Austin, Texas

  • 17 hrs ago
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Paws On Chicon has become an integral part of the Austin, Texas, community by offering nutritional know-how, fundraisers, local goods and house-made froyo for pets.

4 Philosophies that Guide Long Dog Fat Cat’s Award-Winning Staff

4 Philosophies that Guide Long Dog Fat Cat’s Award-Winning Staff

  • Jan 12, 2023
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How the six-store operation in Nebraska goes the extra mile to educate staff and customers.

A Natural Pet Pantry Puts Pets First with Premium Nutrition and Customer Service

A Natural Pet Pantry Puts Pets First with Premium Nutrition and Customer Service

  • Jan 5, 2023
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At A Natural Pet Pantry, love and passion for animals fuels the store’s mission to provide all-natural, fresh, holistic products to help support dog and cat health and well-being.

Why You Won’t Find the Same Product Assortment at Each Leaps and Bones Location

Why You Won’t Find the Same Product Assortment at Each Leaps and Bones Location

  • Dec 19, 2022
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PPN’s 2022-2023 Independent Spirit Retailer of the Year Award winner explains the reasoning behind the strategy.

This Pet Store Has Made a Name for Itself with Raw Nutrition

This Pet Store Has Made a Name for Itself with Raw Nutrition

  • Dec 8, 2022
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The founders of Ben’s Barketplace know that nutrition equals health, and the stores offer customers nutritional consultations and focus on providing them with the education they need to make the best choices for their pets.

Inspiring Stories of Generosity in the Pet Industry

Inspiring Stories of Generosity in the Pet Industry

  • Nov 22, 2022
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These manufacturers are committed to giving back to the communities they serve as well as pets and people most in need.

The Secret Behind Unleashed, the Dog and Cat Store’s Award-Winning Approach to Customer Service Might Surprise You

The Secret Behind Unleashed, the Dog and Cat Store’s Award-Winning Approach to Customer Service Might Surprise You

  • Nov 2, 2022
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Why the 10-store operation opted out of a wildly popular retail service.

K9 Granola Pairs a Coffee Bar Experience with On-Trend Dog Treats

K9 Granola Pairs a Coffee Bar Experience with On-Trend Dog Treats

  • Oct 28, 2022
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Amy Wineka, president of sales and marketing for K9 Granola Factory, explains how the Abbottstown, Pa.-based company is designing its product lines to help retailers provide fun in-store experiences for their customers.

This Iowa Business Has Carved Its Own Niche with Cat-Only Services

This Iowa Business Has Carved Its Own Niche with Cat-Only Services

  • Oct 19, 2022
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Smitten Kitten offers boarding, grooming and supplies just for the feline set.

How Luxury Boutique Huck and Harlowe Is Meeting Needs of Vacationers and Locals in 2 Coastal Towns

How Luxury Boutique Huck and Harlowe Is Meeting Needs of Vacationers and Locals in 2 Coastal Towns

  • Oct 11, 2022
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Huck and Harlowe, PPN’s 2022-2023 Merchandising & Store Design Retailer of the Year Award winner, is all about high-quality goods presented with a modern, beachy vibe.

How GoodFriend Is Helping Pet Care Pros Connect with Pet Owners

How GoodFriend Is Helping Pet Care Pros Connect with Pet Owners

  • Oct 6, 2022
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Amy Nichols, general manager of New York-based GoodFriend, shares how the online platform services pets, their people and pet care pros.

How This Pet Store Has Stood the Test of Time

How This Pet Store Has Stood the Test of Time

  • Sep 30, 2022
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The Dog’s Meow, in business for more than a quarter century, focuses on offering healthy and fun products for cats and dogs along with stellar customer service.

Southern Barker, PPN’s 2022-2023 Retailer of the Year, Goes All In on Services

Southern Barker, PPN’s 2022-2023 Retailer of the Year, Goes All In on Services

  • Sep 13, 2022
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The retailer’s newest location is its first venture into dog day care and grooming.

The Pet Works Preps for Potential Market Change as Fears of Recession Grow

The Pet Works Preps for Potential Market Change as Fears of Recession Grow

  • Aug 25, 2022
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Like many brick-and-mortar pet store owners, Rebecca Smith, co-owner of The Pet Works, is keeping a close eye on the economy.

How NexPet Gives Its Indie Pet Retail Members More Buying Power

How NexPet Gives Its Indie Pet Retail Members More Buying Power

  • Aug 23, 2022
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NexPet, a co-op of independent pet retailers, is helping its members face the greatest concern to retailers today: online sales.

How Pet Food Express Mastered Its Approach to Independent Pet Retail, Inspiring the Industry Along the Way

How Pet Food Express Mastered Its Approach to Independent Pet Retail, Inspiring the Industry Along the Way

  • Aug 18, 2022
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Once a small dog-training enterprise in San Francisco, Pet Food Express, PPN’s 2021-2022 Independent Trailblazer Retailer of the Year Award winner, utilized forward-thinking retail philosophies and community collaboration as it grew into a 65-store chain.

Ziwi's Future Includes Opening the "Largest Pet Food Manufacturing Facility in New Zealand"

Ziwi's Future Includes Opening the "Largest Pet Food Manufacturing Facility in New Zealand"

  • Jul 29, 2022
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Jessica Krueger, marketing manager for Ziwi USA in Overland Park, Kan., reveals the company’s latest initiatives to advance its premium brand of pet food and why they bode well for Ziwi’s independent pet retail partners.

Why Cherrybrook Pet Supplies Underwent a Transformation

Why Cherrybrook Pet Supplies Underwent a Transformation

  • Jul 28, 2022
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An increased focus on pet nutrition and education inspired the stores to rebrand to CB Pet Market.

Rumford Pet Express’ Decades of History Include a Legendary Jingle and a Recent Retail Acquisition

Rumford Pet Express’ Decades of History Include a Legendary Jingle and a Recent Retail Acquisition

  • Jul 21, 2022
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This fourth-generation family-owned pet specialty retailer, PPN’s 2021-2022 Local Legend Retailer of the Year Award winner, shares how it has evolved and adapted to industry change since it opened in 1936.

How This New Jersey Pet Store Gets Customers to Keep Coming Back

How This New Jersey Pet Store Gets Customers to Keep Coming Back

  • Jun 27, 2022
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Unique products, healthy foods and thorough nutrition education turn shoppers at Pawsitively Purrfect into lifelong customers.

Reber Ranch’s Menu of Diversified Pet Services and Supplies Proves the Power of an Omnimarket Retail Approach

Reber Ranch’s Menu of Diversified Pet Services and Supplies Proves the Power of an Omnimarket Retail Approach

  • Jun 9, 2022
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The winner of PPN’s 2021-2022 Omnimarket Competitor Retailer of the Year Award, began its journey in 1984 by converting a small portion of a large barn, sited on its 46-acre horse boarding facility, into a feed and supply shop.

How MuttGut Is Tackling Pet Gut Heath

How MuttGut Is Tackling Pet Gut Heath

  • May 27, 2022
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Keying in on gut health can alleviate multitudes of health ailments for animals, and tackling these issues is the mission for MuttGut, a brand from Los Angeles-based The Culture Club, says founder Michelle Griffin.

4 Values That Guide NorthPoint Pets' Award-Winning Approach to Pet Nutrition

4 Values That Guide NorthPoint Pets' Award-Winning Approach to Pet Nutrition

  • May 25, 2022
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NorthPoint Pets & Co., PPN’s 2021-2022 Pet Health and Nutrition Advocate Retailer of the Year Award winner, is all about advocating for the nutrition and health of pets, customer education and individuality.

How Wishbone Pet Care Survived the Pandemic

How Wishbone Pet Care Survived the Pandemic

  • May 20, 2022
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Wishbone Pet Care had to pivot and implement different types of services when the pandemic hit shortly after the retailer and pet service provider had moved to a much larger location.

A Timeline of the Pet Advocacy Network's 50 Years of Leadership

A Timeline of the Pet Advocacy Network's 50 Years of Leadership

  • May 5, 2022
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The Pet Advocacy Network, formerly known as PIJAC, has been protecting and advocating for the pet care community for half a century.

This Independent Pet Shop Is There for Chicago’s Herp Lovers

This Independent Pet Shop Is There for Chicago’s Herp Lovers

  • Apr 27, 2022
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Curious Creatures gives Chicagoans a place to find healthy herps as well as the education and supplies needed to properly care for them.

How Nulo’s Strategies Are Driving Customer Traffic to Its Indie Retail Partners

How Nulo’s Strategies Are Driving Customer Traffic to Its Indie Retail Partners

  • Apr 20, 2022
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Amelia Perches, social media and PR manager for Nulo Pet Food, explains how the company supports independent pet specialty retailers and the ways in which it is meeting pets’ nutritional needs.

How Dog Krazy Turned a Rough Start to the Pandemic Around

How Dog Krazy Turned a Rough Start to the Pandemic Around

  • Apr 11, 2022
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The growth and success of Dog Krazy, PPN’s 2021-2022 Independent Spirit Retailer of the Year Award winner, stems from a reliance on instinct, nutritional expertise and a profound love of dogs.

How This Southern California Pet Store Keeps Customers Coming Back

How This Southern California Pet Store Keeps Customers Coming Back

  • Mar 23, 2022
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At Rock Dog & Cat, shoppers and their pets are treated to knowledgeable service, premium products and a welcoming environment.

How Wag Heaven Is Uplifting Pet Owners, Competing Businesses and Animal Organizations in Texas

How Wag Heaven Is Uplifting Pet Owners, Competing Businesses and Animal Organizations in Texas

  • Mar 16, 2022
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The multifaceted ways PPN’s 2021-2022 Community Champion Retailer of the Year Award winner is serving its community in Georgetown, Texas.

The Secret Behind the Wild Pet Store’s Award-Winning Approach to Customer Service

The Secret Behind the Wild Pet Store’s Award-Winning Approach to Customer Service

  • Feb 22, 2022
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An expedition to The Wild, PPN’s 2021-2022 Customer Service and Education Retailer of the Year Award winner, offers a distinctive adventure for pets and people alike in Charleston, S.C.

Dog Spa Bubbly Paws Looks to the Future with Franchising

Dog Spa Bubbly Paws Looks to the Future with Franchising

  • Feb 11, 2022
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The company, which has four locations in the Minneapolis area and one in Meridian, Idaho, began franchising in June. 

How Charlotte’s Pet in the City Is Becoming the Go-to Neighborhood Store

How Charlotte’s Pet in the City Is Becoming the Go-to Neighborhood Store

  • Jan 27, 2022
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Pet in the City partners with pet owners and the community to do what’s best for the Charlotte, N.C., area’s furry set.

Midwestern Pet Foods Sets Sights on More Sustainability Projects

Midwestern Pet Foods Sets Sights on More Sustainability Projects

  • Jan 21, 2022
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Tell us a bit about the company’s history and how it evolved into the company it is today.

Aquarium Co-Op Has Made a Worldwide Name for Itself

Aquarium Co-Op Has Made a Worldwide Name for Itself

  • Jan 12, 2022
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The brick-and-mortar aquatics retailer in Edmonds, Wash., is educating novice and advanced hobbyists all over the globe via its YouTube channel.

How Investing in E-Commerce and a Bigger Space Paid Off for Canadian Pet Connection

How Investing in E-Commerce and a Bigger Space Paid Off for Canadian Pet Connection

  • Dec 20, 2021
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The Canadian retailer invested in many aspects of its business and is reaping the benefits.

Auggie’s Pet Supplies Takes Price Changes and a Competitive Labor Market in Stride

Auggie’s Pet Supplies Takes Price Changes and a Competitive Labor Market in Stride

  • Dec 14, 2021
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Audree Berg-Farnsworth, co-owner with husband Gary Farnsworth of Auggie’s Pet Supplies and A…

How 33 Pet Product Manufacturers Are Giving Back

How 33 Pet Product Manufacturers Are Giving Back

  • Nov 22, 2021
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Pet product manufacturers are going above and beyond to support a wide range of charities, causes and animal rescues—and often, they’re doing so when it’s most needed.

Emma Marie’s Multifaceted Approach to Pet Care Keeps Customers Loyal

Emma Marie’s Multifaceted Approach to Pet Care Keeps Customers Loyal

  • Nov 22, 2021
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Cutting-edge innovation and the ability to change with the times are key factors to the success of PPN’s 2021-2022 Multi-service Retailer of the Year Award winner, Emma Marie’s Grooming & Daycare.

This Startup Is Making A Smarter Pet ID Tag

This Startup Is Making A Smarter Pet ID Tag

  • Nov 15, 2021
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CEO and founder Pamela Fusco explains how Orchard Park, N.Y.-based ZuluTails helps owners connect with their pets and keep them safe—all without the expense and hassle of batteries, GPS or microchips.

Pawtopia Gains Customer Loyalty with Personalized Service

Pawtopia Gains Customer Loyalty with Personalized Service

  • Nov 9, 2021
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Pawtopia focuses on providing the best in natural foods at affordable prices to its Oklahoma community.

Garden of the Paws Takes Gentle Grooming and Customer Service to the Next Level

Garden of the Paws Takes Gentle Grooming and Customer Service to the Next Level

  • Nov 3, 2021
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Blake Gipson, owner of Garden of the Paws Pet Market & Spa in Centennial, Colo., discusses the special services and products that his store offers.

How Preuss Pets Became a Destination Pet Store

How Preuss Pets Became a Destination Pet Store

  • Oct 19, 2021
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Preuss Pets, PPN’s 2021-2022 Full-line Pet Store Retailer of the Year Award winner, backs up dazzling décor with a passion for animal health, customer education and its Lansing, Mich., community.

Anxious Pups in New Orleans Turn to MaryMac’s Doggie Retreat

Anxious Pups in New Orleans Turn to MaryMac’s Doggie Retreat

  • Sep 16, 2021
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MaryMac’s Doggie Retreat is Louisiana’s first Black-owned doggie day care in the state, says…

H&C Animal Health Relies on Vets and Science to Create Its Pet Wellness Products

H&C Animal Health Relies on Vets and Science to Create Its Pet Wellness Products

  • Sep 9, 2021
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Clinical evidence and customer research are two factors that guide development for H&C Animal Health, which offers an array of health and wellness solutions for pets, says Michele Crowley, senior vice president of marketing for the Parker, Colo.-based company.

The Linchpin to Success for Cohutta Pet and Feed Is Simple But Effective

The Linchpin to Success for Cohutta Pet and Feed Is Simple But Effective

  • Sep 7, 2021
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Knowledgeable staff and an easygoing manner stand as the cornerstones to the success of Cohutta Pet and Feed, PPN’s 2020-2021 Pet and Feed Store Retailer of the Year Award winner.

Animal Connection is PPN’s 2021-2022 Retailer of the Year

Animal Connection is PPN’s 2021-2022 Retailer of the Year

  • Sep 7, 2021
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Celebrating 20 years in Charlottesville, Va., owner Pattie Zeller has spent the past year transforming Animal Connection’s new space into an “omni-experiential” store that incorporates new services with its retail offering.

Beyond Instagram-Worthy Dog Treats: A Deeper Look at K9 Granola Factory

Beyond Instagram-Worthy Dog Treats: A Deeper Look at K9 Granola Factory

  • Sep 2, 2021
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The doggie treats from Abbottstown, Pa.-based K9 Granola Factory may be drool-worthy, but owner Janie Smyser explains how they are packed with high-quality, nutritious ingredients to support pets’ health.

Connecticut Pet Store Naturally Dogs & Cats Empowers Inner-City Youth with Jobs

Connecticut Pet Store Naturally Dogs & Cats Empowers Inner-City Youth with Jobs

  • Aug 30, 2021
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Bob Marshall, owner of Naturally Dogs & Cats in Hartford, Conn., explains the nonprofit employment organization the store works with as well as the top trends in his store.

PPN Names Winners of the 2021-2022 Retailer of the Year Awards

PPN Names Winners of the 2021-2022 Retailer of the Year Awards

  • Aug 24, 2021
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PPN honored 12 outstanding pet businesses during a ceremony at SuperZoo. 

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