The co-owner of the store in Albuquerque, N.M., says she had to make some significant changes to its plans for growth this year.
How the retailer built a new strategy for connecting with customers in its Charlottesville, Va., community.
A proactive approach in nearly every aspect of pet retailing has also helped the retailer in Boca Raton, Fla., expand into franchising.
In the past two years, the stores in Reno, Nev., have seen an uptick in raw frozen food sales, requiring more freezer space.
Pet Product News' 2019-2020 Stellar Staff Retailer of the Year Award winner focuses on seven core values to motivate employees, which, in turn, creates a family-like atmosphere for its loyal customers.
The retailer has been helping owners in Santa Fe, N.M., improve their pets' lives for more than 20 years.
As the third-largest art market in the country, Santa Fe, N.M.'s creative scene is vibrant, and the town embraces a fusion of artistic enchantment and independent panache.
This Canadian retailer sets herp owners up for success by offering courses, livestock and a comprehensive selection of products.
“We believe products should not be pushed through all channels but rather pulled by demand within each applicable type of avenue,” says OAO co-founder Cheryl Pederson.
Stores with an e-commerce option are doing “exponentially better” than retailers that are just taking phone orders for curbside pick-ups and delivery, reports PFX president and CEO.
Pet Product News' Concept and Innovation Retailer of the Year Award winner has found its niche with dog owners in Garner, N.C.
5 questions with Maureen Costello, president and owner
This store focuses on consultations and offering wholesome nutritional products, superior supplements and other high-quality items for pet wellness.
4 questions with Jim Bradley, CEO/chairman
Pet Product News' Industry Champion Retailer of the Year Award winner fuses a passion for animals with an enriching environment that calls to pet-loving children and adults alike.
Steve Smith, co-founder and president of Pet Releaf, reveals the vision that's driving his company and how he is helping to advance the category to the next level.
The owner of the pet supply store in Redlands, Calif.-based reveals what he's worried about short and long term in the pet industry.
6 questions with Keith Bornholtz, president
3 questions with Mark Smith, founder, owner and president
APPA's Steve King shares updates on how the organization is supporting independents, plus his take on the state of the industry.
The owner of the North Royalton, Ohio-based store goes above and beyond simple customer service to earn loyal shoppers.
3 questions with Jeffrey Bod, vice president of sales and marketing
The Massachusetts-based holistic health-focused pet store is ready to expand.
The Chicago-based company's offers six patented product lines to help fix everyday pet issues.
3 questions with Todd Shelton, president and CEO
The owner of the grooming enterprise reveals the key steps to building a business that will continue to make money even if you step away.
Through consultations and offering a well-curated selection of supplies, Tazz Latifi of Petropolis teaches owners how to nourish their pets.
Pet Product News' 2019-2020 Growth Retailer of the Year Award winner is all about a commitment to nutrition, health, education and individuality.
Pet Product News' 2019-2020 Rescue Partner and Community Involvement Retailer of the Year Award winner is celebrating its golden decade serving several areas in Wisconsin.
PPN's 2019-2020 Long-term Retail Success Retailer of the Year Award winner is all about family values, community involvement and changing with the times.
Paw It Forward, Pet Product News' annual feature on the charitable efforts in the industry, highlights how product manufacturers are contributing and supporting pets, people and organizations in worthwhile and significant ways.
Katie McNulty, marketing coordinator for Midwestern Pet Foods in Evansville, Ind., shares how the small, family-owned company is promoting both wholesome food and environmental stewardship with its Earthborn Holistic brand.
Pet Product News' 2019-2020 Retailer of the Year Award winner offers an eccentric ambiance and a wide range of novel services and product, but, most important, embraces a dedication to community.
The Companion Shop in Stevens Point, Wis., caters to dogs and cats by offering healthful, quality products and keeping up with the latest trends.
Pet Product News' 2018-2019 Holistic Approach Retailer of the Year Award winner has gained a following by steadfastly promoting holistic pet care for more than three decades.
Mark Sapir, chief marketing officer for Stella & Chewy's in Oak Creek, Wis., discusses the inspiration behind the company and how it has grown to become a staple in the raw pet food space.
Knowledge, conversation and friendly good humor join an eclectic product mix to create a welcoming vibe at The Quirky Pet, PPN's 2018-2019 Retailer of the Year Award winner for Independent Spirit.
This fast-growing Canadian chain emphasizes innovation, customer service, nutrition and community fun.
Tim Simonds, CEO of Merrick Pet Care in Evanston, Ill., discusses Merrick Pet Care's admirable growth and the company's commitment to the pet specialty channel.
Living Pawsitively focuses on cat and dog health, providing consumers with high-quality, nutrition-focused solutions for their pets.
Pet Product News' 2018-2019 People and Pet Partner Retailer of the Year Award winner might be the only game in town, but owner Eric Mack does not take this status for granted.
The 2018-2019 One to Watch PPN Retailer of the Year Award winner offers a welcoming, pet-loving environment that showcases holistic, natural dog and cat foods, along with treats, toys and accessories.
Godfrey's—Welcome to Dogdom in Mohnton, Pa., plans to launch a series of monthly workshops to its service offering this year.
Just Dog People offers a superior customer experience and a range of services and products to keep shoppers and their pets more than satisfied.
Pet Product News' 2018-2019 At Your Service Retailer of the Year Award winner embraces kindness, consideration and a warm welcome as a way of life.
The owner of Feathers, Fur & Scales Pets & Supplies explains why specializing in one particular aspect of the pet industry is important for mom-and-pop pet stores.
Tina Nguyen, founder and owner of Jax & Bones, explains how the company grew out of her passion to create design-focused, luxury products for pets and her commitment to U.S. manufacturing.
Pet Product News' 2018-2019 Concept and Innovation Retailer of the Year Award winner strives to astonish visitors by presenting a holistic, fun, relevant, multisensory experience.
Pet Product News' 2018-2019 Marketing Retailer of the Year Award winner combined its nutritional expertise and love of animals to expand from one store to five.
Lisa Hisamune, director of sales at P.L.A.Y. (Pet Lifestyle and You) in San Francisco, reveals how the company's laser-focused mission to serve pets, people and the environment has resulted in a winning product portfolio.