Paws On Chicon has become an integral part of the Austin, Texas, community by offering nutritional know-how, fundraisers, local goods and house-made froyo for pets.

How the six-store operation in Nebraska goes the extra mile to educate staff and customers.

At A Natural Pet Pantry, love and passion for animals fuels the store’s mission to provide all-natural, fresh, holistic products to help support dog and cat health and well-being.

PPN’s 2022-2023 Independent Spirit Retailer of the Year Award winner explains the reasoning behind the strategy.

The founders of Ben’s Barketplace know that nutrition equals health, and the stores offer customers nutritional consultations and focus on providing them with the education they need to make the best choices for their pets.

Why the 10-store operation opted out of a wildly popular retail service.

Amy Wineka, president of sales and marketing for K9 Granola Factory, explains how the Abbottstown, Pa.-based company is designing its product lines to help retailers provide fun in-store experiences for their customers.

Smitten Kitten offers boarding, grooming and supplies just for the feline set.

Huck and Harlowe, PPN’s 2022-2023 Merchandising & Store Design Retailer of the Year Award winner, is all about high-quality goods presented with a modern, beachy vibe.

Amy Nichols, general manager of New York-based GoodFriend, shares how the online platform services pets, their people and pet care pros.

The Dog’s Meow, in business for more than a quarter century, focuses on offering healthy and fun products for cats and dogs along with stellar customer service.

The retailer’s newest location is its first venture into dog day care and grooming.

Like many brick-and-mortar pet store owners, Rebecca Smith, co-owner of The Pet Works, is keeping a close eye on the economy.

NexPet, a co-op of independent pet retailers, is helping its members face the greatest concern to retailers today: online sales.

Once a small dog-training enterprise in San Francisco, Pet Food Express, PPN’s 2021-2022 Independent Trailblazer Retailer of the Year Award winner, utilized forward-thinking retail philosophies and community collaboration as it grew into a 65-store chain.

Jessica Krueger, marketing manager for Ziwi USA in Overland Park, Kan., reveals the company’s latest initiatives to advance its premium brand of pet food and why they bode well for Ziwi’s independent pet retail partners.

An increased focus on pet nutrition and education inspired the stores to rebrand to CB Pet Market.

This fourth-generation family-owned pet specialty retailer, PPN’s 2021-2022 Local Legend Retailer of the Year Award winner, shares how it has evolved and adapted to industry change since it opened in 1936.

Unique products, healthy foods and thorough nutrition education turn shoppers at Pawsitively Purrfect into lifelong customers.

The winner of PPN’s 2021-2022 Omnimarket Competitor Retailer of the Year Award, began its journey in 1984 by converting a small portion of a large barn, sited on its 46-acre horse boarding facility, into a feed and supply shop.

Keying in on gut health can alleviate multitudes of health ailments for animals, and tackling these issues is the mission for MuttGut, a brand from Los Angeles-based The Culture Club, says founder Michelle Griffin.

NorthPoint Pets & Co., PPN’s 2021-2022 Pet Health and Nutrition Advocate Retailer of the Year Award winner, is all about advocating for the nutrition and health of pets, customer education and individuality.

Wishbone Pet Care had to pivot and implement different types of services when the pandemic hit shortly after the retailer and pet service provider had moved to a much larger location.

Curious Creatures gives Chicagoans a place to find healthy herps as well as the education and supplies needed to properly care for them.

Amelia Perches, social media and PR manager for Nulo Pet Food, explains how the company supports independent pet specialty retailers and the ways in which it is meeting pets’ nutritional needs.

The growth and success of Dog Krazy, PPN’s 2021-2022 Independent Spirit Retailer of the Year Award winner, stems from a reliance on instinct, nutritional expertise and a profound love of dogs.

At Rock Dog & Cat, shoppers and their pets are treated to knowledgeable service, premium products and a welcoming environment.

The multifaceted ways PPN’s 2021-2022 Community Champion Retailer of the Year Award winner is serving its community in Georgetown, Texas.

An expedition to The Wild, PPN’s 2021-2022 Customer Service and Education Retailer of the Year Award winner, offers a distinctive adventure for pets and people alike in Charleston, S.C.

The company, which has four locations in the Minneapolis area and one in Meridian, Idaho, began franchising in June. 

Pet in the City partners with pet owners and the community to do what’s best for the Charlotte, N.C., area’s furry set.

Tell us a bit about the company’s history and how it evolved into the company it is today.

The brick-and-mortar aquatics retailer in Edmonds, Wash., is educating novice and advanced hobbyists all over the globe via its YouTube channel.

The Canadian retailer invested in many aspects of its business and is reaping the benefits.

Audree Berg-Farnsworth, co-owner with husband Gary Farnsworth of Auggie’s Pet Supplies and A…

Pet product manufacturers are going above and beyond to support a wide range of charities, causes and animal rescues—and often, they’re doing so when it’s most needed.

Cutting-edge innovation and the ability to change with the times are key factors to the success of PPN’s 2021-2022 Multi-service Retailer of the Year Award winner, Emma Marie’s Grooming & Daycare.

CEO and founder Pamela Fusco explains how Orchard Park, N.Y.-based ZuluTails helps owners connect with their pets and keep them safe—all without the expense and hassle of batteries, GPS or microchips.

Pawtopia focuses on providing the best in natural foods at affordable prices to its Oklahoma community.

Blake Gipson, owner of Garden of the Paws Pet Market & Spa in Centennial, Colo., discusses the special services and products that his store offers.

Preuss Pets, PPN’s 2021-2022 Full-line Pet Store Retailer of the Year Award winner, backs up dazzling décor with a passion for animal health, customer education and its Lansing, Mich., community.

MaryMac’s Doggie Retreat is Louisiana’s first Black-owned doggie day care in the state, says…

Clinical evidence and customer research are two factors that guide development for H&C Animal Health, which offers an array of health and wellness solutions for pets, says Michele Crowley, senior vice president of marketing for the Parker, Colo.-based company.

Knowledgeable staff and an easygoing manner stand as the cornerstones to the success of Cohutta Pet and Feed, PPN’s 2020-2021 Pet and Feed Store Retailer of the Year Award winner.

Celebrating 20 years in Charlottesville, Va., owner Pattie Zeller has spent the past year transforming Animal Connection’s new space into an “omni-experiential” store that incorporates new services with its retail offering.

The doggie treats from Abbottstown, Pa.-based K9 Granola Factory may be drool-worthy, but owner Janie Smyser explains how they are packed with high-quality, nutritious ingredients to support pets’ health.

Bob Marshall, owner of Naturally Dogs & Cats in Hartford, Conn., explains the nonprofit employment organization the store works with as well as the top trends in his store.