The co-owner of the store in Albuquerque, N.M., says she had to make some significant changes to its plans for growth this year.
How the retailer built a new strategy for connecting with customers in its Charlottesville, Va., community.
A proactive approach in nearly every aspect of pet retailing has also helped the retailer in Boca Raton, Fla., expand into franchising.
In the past two years, the stores in Reno, Nev., have seen an uptick in raw frozen food sales, requiring more freezer space.
Pet Product News' 2019-2020 Stellar Staff Retailer of the Year Award winner focuses on seven core values to motivate employees, which, in turn, creates a family-like atmosphere for its loyal customers.
The retailer has been helping owners in Santa Fe, N.M., improve their pets' lives for more than 20 years.
As the third-largest art market in the country, Santa Fe, N.M.'s creative scene is vibrant, and the town embraces a fusion of artistic enchantment and independent panache.
This Canadian retailer sets herp owners up for success by offering courses, livestock and a comprehensive selection of products.
Pet Product News' Concept and Innovation Retailer of the Year Award winner has found its niche with dog owners in Garner, N.C.
Pet Product News' Industry Champion Retailer of the Year Award winner fuses a passion for animals with an enriching environment that calls to pet-loving children and adults alike.
The owner of the pet supply store in Redlands, Calif.-based reveals what he's worried about short and long term in the pet industry.
The owner of the North Royalton, Ohio-based store goes above and beyond simple customer service to earn loyal shoppers.
The Massachusetts-based holistic health-focused pet store is ready to expand.
The owner of the grooming enterprise reveals the key steps to building a business that will continue to make money even if you step away.
Through consultations and offering a well-curated selection of supplies, Tazz Latifi of Petropolis teaches owners how to nourish their pets.
Pet Product News' 2019-2020 Growth Retailer of the Year Award winner is all about a commitment to nutrition, health, education and individuality.
Pet Product News' 2019-2020 Rescue Partner and Community Involvement Retailer of the Year Award winner is celebrating its golden decade serving several areas in Wisconsin.
PPN's 2019-2020 Long-term Retail Success Retailer of the Year Award winner is all about family values, community involvement and changing with the times.
Pet Product News' 2019-2020 Retailer of the Year Award winner offers an eccentric ambiance and a wide range of novel services and product, but, most important, embraces a dedication to community.
The Companion Shop in Stevens Point, Wis., caters to dogs and cats by offering healthful, quality products and keeping up with the latest trends.
Pet Product News' 2018-2019 Holistic Approach Retailer of the Year Award winner has gained a following by steadfastly promoting holistic pet care for more than three decades.
Knowledge, conversation and friendly good humor join an eclectic product mix to create a welcoming vibe at The Quirky Pet, PPN's 2018-2019 Retailer of the Year Award winner for Independent Spirit.
This fast-growing Canadian chain emphasizes innovation, customer service, nutrition and community fun.
Living Pawsitively focuses on cat and dog health, providing consumers with high-quality, nutrition-focused solutions for their pets.
Pet Product News' 2018-2019 People and Pet Partner Retailer of the Year Award winner might be the only game in town, but owner Eric Mack does not take this status for granted.
The 2018-2019 One to Watch PPN Retailer of the Year Award winner offers a welcoming, pet-loving environment that showcases holistic, natural dog and cat foods, along with treats, toys and accessories.
Godfrey's—Welcome to Dogdom in Mohnton, Pa., plans to launch a series of monthly workshops to its service offering this year.
Just Dog People offers a superior customer experience and a range of services and products to keep shoppers and their pets more than satisfied.
Pet Product News' 2018-2019 At Your Service Retailer of the Year Award winner embraces kindness, consideration and a warm welcome as a way of life.
The owner of Feathers, Fur & Scales Pets & Supplies explains why specializing in one particular aspect of the pet industry is important for mom-and-pop pet stores.
Pet Product News' 2018-2019 Concept and Innovation Retailer of the Year Award winner strives to astonish visitors by presenting a holistic, fun, relevant, multisensory experience.
Pet Product News' 2018-2019 Marketing Retailer of the Year Award winner combined its nutritional expertise and love of animals to expand from one store to five.
Pet Product News' 2018-2019 Retail Concept Retailer of the Year winner brings a boutiquelike atmosphere and a unique suite of products and services to malls in Pennsylvania.
Gina Swansburg, owner of Gone to the Dogs in Wakefield, Mass., says she is focused on findin…
Pet Product News' 2018-2019 Social Steward Retailer of the Year winner offers a place where pet owners can swap stories over a cup of coffee or a bottle of doggie beer.
With standout customer service and a carefully curated selection of aquarium-keeping supplies, Aqua-Holics is a destination for Florida fish lovers.
Pet Product News' 2018-2019 Long-Term Retail Success Retailer of the Year winner embraces change, seizes opportunities and offers an unfailing commitment to outstanding customer service.
Laura E. Haupt, owner of Bark & Meow in Tarrytown, N.Y., explains why she is closely wat…
Pet Product News' 2018-2019 Retailer of the Year focuses on love, passion, pet nutrition and gratitude.
Pet Pangaea in Los Alamos, N.M., has big plans, including offering dedicated space for local rescue groups, a large saltwater aquarium to provide educational opportunities to kids and even a customer service robot.
Pet Product News' 2017-2018 Rescue Partner and Community Involvement Retailer of the Year winner has embraced the internet while still providing top-notch services and support to its community.
Since purchasing their pet shop on Valentine's Day 30 years ago, the Janczaks have worked steadily at building their business, which, at its heart, focuses on helping rescued pets find new homes.
Pet Product News' 2017-2018 At Your Service Retailer of the Year winner offers a range of interrelated services spotlighting convenience, exceptional canine care, health awareness, safety and comfort.
New Hampshire’s lofty Mount Washington, the highest mountain peak in the Northeastern U.S., …
With popcorn, coffee, fire hats, music, photo ops and more—plus loads of nutritional products for pets—Firehouse Pet Shop is the place to be for shoppers in Wenatchee, Wash.
As it nears the half-century mark, Tropic Waters Pet Center retains its edge by selling a wide range of hard goods and concentrating on offering quality fish, small mammals, reptiles and birds.
Customer service is a labor of love at Kriser's, where a welcoming environment of education and hospitality encircles pets and their people.
This full-line pet specialty store has something for every pet, be it scaled, furry or feathered.
Pet Product News' 2017-2018 Best In-Store Experience Retailer of the Year winner uses education and hands-on learning experiences to dispel customer misconceptions about reptiles.
The Yuppy Puppy embraces the personalities of its employees to serve and care for the pets in its Spokane, Wash., neighborhood.