The store’s owners attribute hands-on ownership and great customer service for its quick success.
Centralizing operations such as product ordering and staff training is proving to be a boon for this Greater Seattle retail chain.
The new services are among the winning ways the independent retailer is supporting pet owners in the Pittsburgh area.
Wash & Wags officials attribute two components as key reasons behind its thriving business.
How the multi-service business found new ways to meet dog owners’ needs in the COVID era.
The owners of The K9 Shop have made it their mission to educate consumers and provide them with the very best raw diets for their pets.
The monthly subscription box is just one of the ways the retailer has adapted to the COVID-19 pandemic.
This Colorado store aims to leave a lasting impression on everyone who comes through its doors.
Pet Product News has unveiled the winners of its 2020-2021 Retailer of the Year awards.
Odyssey Pets, Pet Product News’ 2020-2021 Retailer of the Year, is thriving thanks to its expertise, industry collaboration efforts and focus on the personal customer experience.
The art of aquascaping is gathering momentum in the United States, and this San Diego retailer is taking a visionary lead.
Serving pets and their owners for decades, The Bark Market in Delavan, Wis., is known as a community resource that promotes the best nutrition for pets.
Adrian Archie, owner and founder of petNmind Naturals and Self-Wash in Coconut Creek, Fla., is expanding consumers’ knowledge on healthful pet diets, and plans to franchise and help support aspiring minority entrepreneurs in the pet industry.
Jeffrey Manley and Jusak Yang Bernhard returned to their passion for pet retailing when they opened the doors to their newest venture, Wag Heaven, in Georgetown, Texas, last year.
The Filling Station Pet Supplies has kept its two stores open during the COVID pandemic—and online sales have been a boon to survival.
AK Bark occupies a distinctively Alaskan niche, proudly serving the Anchorage pet community and surrounding environs.
The owner of the pet store in Cottonwood Heights, Utah, says the FDA's report has created one of the “biggest” challenges for the store.
The co-owner of the store in Albuquerque, N.M., says she had to make some significant changes to its plans for growth this year.
How the retailer built a new strategy for connecting with customers in its Charlottesville, Va., community.
A proactive approach in nearly every aspect of pet retailing has also helped the retailer in Boca Raton, Fla., expand into franchising.
In the past two years, the stores in Reno, Nev., have seen an uptick in raw frozen food sales, requiring more freezer space.
Pet Product News' 2019-2020 Stellar Staff Retailer of the Year Award winner focuses on seven core values to motivate employees, which, in turn, creates a family-like atmosphere for its loyal customers.
The retailer has been helping owners in Santa Fe, N.M., improve their pets' lives for more than 20 years.
As the third-largest art market in the country, Santa Fe, N.M.'s creative scene is vibrant, and the town embraces a fusion of artistic enchantment and independent panache.
This Canadian retailer sets herp owners up for success by offering courses, livestock and a comprehensive selection of products.
Pet Product News' Concept and Innovation Retailer of the Year Award winner has found its niche with dog owners in Garner, N.C.
Pet Product News' Industry Champion Retailer of the Year Award winner fuses a passion for animals with an enriching environment that calls to pet-loving children and adults alike.
The owner of the pet supply store in Redlands, Calif.-based reveals what he's worried about short and long term in the pet industry.
The owner of the North Royalton, Ohio-based store goes above and beyond simple customer service to earn loyal shoppers.
The Massachusetts-based holistic health-focused pet store is ready to expand.
The owner of the grooming enterprise reveals the key steps to building a business that will continue to make money even if you step away.
Through consultations and offering a well-curated selection of supplies, Tazz Latifi of Petropolis teaches owners how to nourish their pets.
Pet Product News' 2019-2020 Growth Retailer of the Year Award winner is all about a commitment to nutrition, health, education and individuality.
Pet Product News' 2019-2020 Rescue Partner and Community Involvement Retailer of the Year Award winner is celebrating its golden decade serving several areas in Wisconsin.
PPN's 2019-2020 Long-term Retail Success Retailer of the Year Award winner is all about family values, community involvement and changing with the times.
Pet Product News' 2019-2020 Retailer of the Year Award winner offers an eccentric ambiance and a wide range of novel services and product, but, most important, embraces a dedication to community.
The Companion Shop in Stevens Point, Wis., caters to dogs and cats by offering healthful, quality products and keeping up with the latest trends.
Pet Product News' 2018-2019 Holistic Approach Retailer of the Year Award winner has gained a following by steadfastly promoting holistic pet care for more than three decades.
Knowledge, conversation and friendly good humor join an eclectic product mix to create a welcoming vibe at The Quirky Pet, PPN's 2018-2019 Retailer of the Year Award winner for Independent Spirit.
This fast-growing Canadian chain emphasizes innovation, customer service, nutrition and community fun.
Living Pawsitively focuses on cat and dog health, providing consumers with high-quality, nutrition-focused solutions for their pets.
Pet Product News' 2018-2019 People and Pet Partner Retailer of the Year Award winner might be the only game in town, but owner Eric Mack does not take this status for granted.
The 2018-2019 One to Watch PPN Retailer of the Year Award winner offers a welcoming, pet-loving environment that showcases holistic, natural dog and cat foods, along with treats, toys and accessories.
Godfrey's—Welcome to Dogdom in Mohnton, Pa., plans to launch a series of monthly workshops to its service offering this year.
Just Dog People offers a superior customer experience and a range of services and products to keep shoppers and their pets more than satisfied.
Pet Product News' 2018-2019 At Your Service Retailer of the Year Award winner embraces kindness, consideration and a warm welcome as a way of life.
The owner of Feathers, Fur & Scales Pets & Supplies explains why specializing in one particular aspect of the pet industry is important for mom-and-pop pet stores.
Pet Product News' 2018-2019 Concept and Innovation Retailer of the Year Award winner strives to astonish visitors by presenting a holistic, fun, relevant, multisensory experience.
Pet Product News' 2018-2019 Marketing Retailer of the Year Award winner combined its nutritional expertise and love of animals to expand from one store to five.
Pet Product News' 2018-2019 Retail Concept Retailer of the Year winner brings a boutiquelike atmosphere and a unique suite of products and services to malls in Pennsylvania.