Chewy and Trupanion have partnered to offer an exclusive suite of pet health insurance and wellness plans to more than 20 million Chewy customers.
Through this partnership, Chewy will offer customers both preventative care wellness plans and comprehensive insurance plans for accidents, illnesses and chronic conditions, company officials said. In addition, it will help drive awareness within the pet owner community, simplifying the end-to-end process—from researching and purchasing pet insurance to filing, tracking and paying for claims— and provide access to additional Chewy Health services, officials said.
“We are excited about our collaboration with Trupanion, with whom we share our values of customer centricity and product innovation,” said Mita Malhotra, vice president and head of Chewy Health. “The launch of customized care plans specifically designed for our customers is an important enhancement to the Chewy Health ecosystem, advancing our mission to make pet healthcare more affordable and accessible for all pet parents.”
By partnering with Trupanion, Chewy will be able to leverage Trupanion’s patented software to pay veterinarians directly, thus reducing out-of-pocket expenses and increasing access to care, officials said. In keeping with their mutual brand commitment to surprise and delight customers, pet ownerss will receive the exceptional customer experience both Chewy and Trupanion are known for and convenient 24/7 access to a dedicated customer service team, officials added. These plans will be available for purchase exclusively on Chewy.com beginning in Spring 2022.
“We’re humbled and excited when we find a partner like Chewy, who recognizes the value of our brand and expertise,” said Margi Tooth, co-president of Trupanion. “Through our partnership, we have the opportunity to grow the category by introducing the concept of high-quality medical insurance to Chewy’s customer base of over 20 million pet parents. In doing so, we look forward to increasing the percentage of insured pets that walk through the doors of veterinary hospitals, to ensure they get the best veterinary care.”