Independent Pet Partners, Uber

Independent Pet Partners (IPP) has launched a same-day delivery initiative through a new partnership with Uber Direct. IPP brands includes Loyal Companion, Chuck & Don’s Pet Food & Supplies, Kriser’s Natural Pet and Natural Pawz.

Customers can shop online and select “same-day delivery” at check out. Products will then be picked up and dropped off on their doorstep through contactless delivery via Uber, many times within hours, officials said in a statement. Additionally, all same-day deliveries in 2021 will be powered by the Uber app so people can “quickly and easily” order from any mobile device, officials added.

IPP has also enhanced a current shipping offering for Chuck & Don’s customers.

“For those traveling to warmer weather with their pets this winter, there is no need to worry about not having access to the pet essentials their pets depend on now that Chuck & Don’s, like the other independent brands, offers nationwide shipping via FedEx,” officials said.

Customers will still have the option to purchase items online and request curbside or in-store pick-up. IPP also offers autoship subscription services for pet owners.

In related news, IPP has plans to bring a new name and new perks to its Loyalty program. Starting in 2021, the loyalty program will be known as Wellness Pass, which “pays homage to the company’s core belief in pet wellness and their creation of the 5 Pillars of Pet Wellness to help pets live long, healthy lives,” officials said.

Through the new program, customers will receive up to three free bags of food each year, in addition to the current 5 percent back in rewards they earn on all of their purchases including all products and services, according to officials.

“These additions make the Wellness Pass the only loyalty program of its kind—rewarding pet parents for everything they buy, to redeem on everything they want,” officials said.


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